Shipping policy
All Liwa & Annama products are carefully made and fulfilled through our selected production partners. Because many of our products are made to order, production time may vary depending on the product and fulfillment location.
Shipping Rates
are calculated at checkout based on the products in your order, the delivery destination, and the available shipping method.
The shipping cost displayed at checkout is the final shipping charge applicable to your order before you complete your purchase.
Multiple Shipments
Some products may be produced and shipped by different fulfillment partners or from different locations. As a result, an order containing multiple products may arrive in more than one package and on different days.
Where applicable, the checkout will show the shipping costs associated with your order before payment.
Estimated Delivery Times
Estimated delivery times are displayed during checkout whenever available.
Delivery estimates include the shipping method selected but may also depend on production time, destination, carrier availability, customs processing, and other circumstances outside our reasonable control.
Please note that delivery dates are estimates and cannot be guaranteed.
Order Tracking
When tracking information is available, you will receive a shipping confirmation email containing your tracking details once your order has been dispatched.
International Orders
International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless otherwise stated at checkout, these charges are not included in the product or shipping price and are the responsibility of the recipient.
Customs procedures may occasionally delay delivery.
Incorrect or Incomplete Addresses
Please make sure your shipping address is complete and correct before placing your order.
If you notice an error after submitting your order, please contact us as soon as possible at hello@liwa-annama.com. Once an order has entered production or has been shipped, we may no longer be able to change the delivery address.
Lost or Damaged Shipments
If your order arrives damaged, or if you believe your shipment has been lost in transit, please contact us at hello@liwa-annama.com with your order number and, where applicable, photographs of the damaged item and packaging.
We will review the issue and work with you to find an appropriate solution.
Nothing in this Shipping Policy limits any statutory rights you may have under applicable consumer protection law.
Contact
If you have any questions about shipping or delivery, please contact us at: hello@liwa-annama.com